Terms and Conditions
General Terms and Conditions of Sale – www.mylegno.com
The electronic online store mylegno.com is the courier service of Legno International s.r.o. (hereinafter referred to as “E-Store”). Prices quoted are for the goods after discount without VAT, as the company Legno International s.r.o. is not subject to VAT.
Please read our Terms and Conditions before purchasing:
The purchase agreement for the delivery of the goods from the seller to the buyer originates only after a binding confirmation of your order. If you buy as a private person (consumer), you enter your name, address, telephone number and e-mail. When you buy as a business man, you also enter your company name, company registration number and company seat.
Orders over € 332 may be verified by phone or e-mail to avoid false orders or errors in ordered quantities. The buyer confirmed by the binding order, that he was duly informed about the conditions and the procedure for complaints, including information where the reclamation may be brought as well as how warranty repairs are carried out.
After placing the order with due payment, the buyer will get an email, which constitutes the confirmation of the purchase agreement.
2. Canceling the Order
a) by the buyer
You can cancel the order directly in the E-Store within 12 hours after confirmation of the order,
b) by the seller
We reserve the right to cancel the order or part thereof in the following cases: order could not be verified (wrong phone number, or repeatedly not available, the customer does not respond to e-mails, etc.), the product is no longer available, or the price changed significantly. When this happens, the seller shall immediately contact the customer in order to agree on following steps. In the event that the customer has paid all or part of the price of goods, this amount will be transfer from the seller within 30 days back to his account.
3. Warranty Terms
The purchased goods have 24 months warranty from the date of delivery to the customer. The correctable defects are the errors that can be corrected without damaging the appearance, function and quality of goods. The buyer has the right for a refund if the same correctable errors in the same product repeat three times. The warranty is void if the defect was caused by mechanical damage to the goods, by use of the product in improper conditions or failure to observe the instructions of the seller. This warranty does not apply to defects caused by improper treatment. The warranty errors are not the changing (properties) of goods during the warranty period as a result of wear and tear, misuse, inadequate or inappropriate treatment, natural changes in the materials, by the damage or by other improper treatment. The complaint may be made only for those goods which are in suitable packaging (preferably original packaging), along with all accompanying documents (invoice) and free of all contaminants. (Goods sent with payment on delivery are not accepted.) The exchange of goods is only possible if the goods are returned with their original packaging and with all labels and have never been used!
Depending on the complexity of the design the goods will be delivered within 7 up to 14 days. Seller will try to complete the order as soon as possible.
Unless agreed otherwise, the seller usually delivers the goods to the consumer free of charge. When ordering more items, the price of delivery can be agreed separately.
WARNING: Please check whether the goods is not damaged IMMEDIATELY after you receive the shipment. If the product is damaged, please contact us straightaway at firstname.lastname@example.org.
The total price (including shipping costs) of the ordered goods is usually paid in advance by the E-Store system, or on the basis of an advance invoice in accordance with the variable symbol displayed on the invoice, or is paid on delivery of the goods. Please do not pay the payment arbitrarily and wait until we send the invoice!
The procedure for reclamation:
a) defective goods must be sent to the address given in the E-Store, where the warranty repairs are performed
b) the goods must be send together with sale documents,
c) it is necessary to exactly describe the defect of the product,
d) the goods must be returned with all components, without contamination and in the original packaging,
e) the seller shall not be liable for any damage caused by improper, or negligent treatment, or by external events. The seller is not responsible for damages caused by the carrier responsible.
The reclamation we settled as soon as possible, in the worst case within the legal period of 30 days. The reclamation will be settled by one of the following options: handing over the repaired goods, exchange of goods, refund of the purchase price, payment of an appropriate discount from the price of the goods, written request to accept the compliance, or by reasonable rejection.
The complaint for non-delivery by courier (carrier) or damage to the goods by courier service should be claimed directly against the employees of the courier service. The buyer is entitled not to accept the damaged goods, or if he takes over the damaged goods, he shall describe the damage of the goods in the acceptance document. The complaint against mechanical damage caused by transport will not be recognized by the seller to be justified and the performance of such reclamation will not be satisfied when the purchaser does not describe the damage to the goods in the acceptance document in writing.
7. Exchange of Goods
Goods for exchange will be agreed by consensus and sent to the address specified in the seller’s E-Store at your expense. The goods should be returned undamaged, with all components, unused and in the original packaging. Goods sent with payment on delivery will not be accepted.
8. Return of Goods
The buyer as a private person (consumer) can legally withdraw from the contract within 14 days after the delivery of the goods, unless the goods are specifically designed according to specific requirements of the buyer. The goods will be accepted after mutual agreement, at your expense, i.e. you must first inform us about the return (by letter or e-mail according to the attached annex).
Goods sent with payment on delivery will not be accepted. The goods should be returned undamaged, unused, with all components (tags + labels). Otherwise the goods can not be returned.
The process for the return of goods:
a) send a letter to the E-Store (preferably with return receipt) to the contract within the legal deadline to withdraw,
b) in the letter, indicate the name, the price and the invoice number of the goods and date of delivery of the goods
c) specify the manner of refund,
d) within 15 days after return of the goods with the invoice, the money will be refunded without penalty for withdrawal, but you must bear the cost of returning the goods (shipping costs).
The reclamation is not acceptable in case of:
– wear and tear of the product,
– damage caused by failure to observe the proper care of the goods,
– mechanical damage to the goods.
9. Changes of the General Terms and Conditions
Seller reserves the right to change these terms and conditions. The obligation to announce the changes of the terms and conditions is fulfilled with the publication on the website of the E-Store. These Terms and Conditions are effective from 09.01.2016 and the previous terms and conditions are completely replaced. We reserve the right to change the terms and conditions without prior notice.
The buyer declares to agree that the seller processes and stores the personal data that are necessary for the seller and processes it in all his systems. The buyer gives the seller this consent for an indefinite period. The consent to the processing of personal data may be revoked in writing by the buyer at any time. The consent will expire within 30 days of receipt of the revocation and the data will be deleted.
We hereby declare that the personal information needed by the E-Store system when filling out the order form, will be solely used for the purpose of purchase and execution of contracts in accordance with terms and conditions used by the seller and not for third parties (except for courier, or carrier) are disclosed. The obtained data are considered confidential in our company and thus processed as such.
11. Dispute Resolution
As of 15 February 2016 the European Commission will set up a platform for on-line out-of-court settlement of consumer disputes at: http://ec.europa.eu/consumers/odr/. The consumers will be able to resolve any disputes concerning the order out of court. Non-consumer disputes will be solved by the competent courts of the Slovak Republic.
ADDRESS OF THE SELLER:
LEGNO INTERNATIONAL S.R.O.
02601 DOLNÝ KUBÍN
Me: state your full name, address (including street and number, postal code and name of the village / town
I HEREBY ANNOUNCE TO WITHDRAW FROM THE PURCHASE AGREEMENT ON THIS PRODUCT:
indicate the name of the goods, the price, the order number and invoice number
DATE OF ORDER OF THE GOODS: Write the date of the order
DATE OF DELIVERY OF THE GOODS: Write the date the goods were delivered
REASON FOR WITHDRAWAL: please write voluntary the reason for withdrawal, in this way you can help us to improve our services
CASH REFUND REQUEST FOR ACCOUNT NUMBER: please provide your account number IBAN + BIC bank account: Bank Name
Enter your first and last name and your signature
DATE: enter the date